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Returns

  1. Return of the Product of proper quality:

    1. The Buyer has the right to refuse from the ordered Product at any time before it is received and within 14 days from the moment it was received. Return of the Product of proper quality is possible in case if the Product’s appearance, consumer properties are kept and in case of presence of a document confirming the fact and terms of purchase of the specified Product.

    2. In case the Buyer refuses from the Product according to the par. 7.2.1 of the User Agreement, the Seller refunds the cost of the returned Product for the exception of the expenses of the Seller associated with delivery of the returned Product within  7 days from the moment the returned Product is delivered to the Seller’s warehouse together with the Buyer’s filled-in refund request.

  2. Return of the Product of inadequate quality:

    1. Product of inadequate quality is product, which is faulty and cannot provide its functional properties. The received Product shall correspond to the description on the Web site. Design elements or decor, which are different to what is described on the Web site, is not a sign of an inadequate quality.

    2. Appearance and completeness of the Product, as well as the completeness of the whole Order shall be checked by the Recipient as of the moment of delivery of the Product.

    3. As requested by the Buyer, the product of inadequate quality can be replaced with identical product and in case it is impossible for the Seller to satisfy such request, the Buyer has the right to claim the refund of the paid amount for the product according to the par. 7.3.5 of the User Agreement.

    4. If the Buyer was supplied with the Product of inadequate quality and this was not specified by the Seller, the Buyer has the right to use provisions of the article 18 “Consumer rights in case of detection of defects in product” of the Law on protection of consumer rights.

    5. The requirement to refund the amount paid for the product shall be satisfied within 10 days from the moment such requirement was presented (article 22 of the RF Law “On protection of consumer rights”).

    6. The refund is returned by the Seller using the same method the Product was paid with.