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Payment, delivery and handling of the order

PAYMENT TERMS

We accept Visa, MasterCard and American Express cards for payment.

The product prices are shown in Russian rubles for the Buyers from the Russian Federation and in US dollars or Euros for the citizens from other countries.

The citizens of the Russian Federation can pay for the products in Russian rubles only.

After you select the payment method “Online using bank card”, a secure window with a payment page will pop up, where you need to enter the details shown on your bank card. 3D Secure protocol is used for additional authentication of the card holder. If the card-issuing bank supports this technology, you will be redirected to the server of the card issuing bank for additional identification. Information regarding the rules and methods of the additional identification to be clarified in the card-issuing Bank.

Safety of online payments

Personal information provided by you (name, address, telephone, e-mail address, credit card number) is confidential and is not subject to disclosure.  Your bank card data is transmitted only in an encrypted format and is not stored on our web server.

The bank guarantees the safety of the processing of internet payments. All transactions using payment cards are carried out in accordance with requirements by Visa International and MasterCard WorldWide. Special security technologies for the bank card online payments are used when transmitting information, data processing is carried on the safe high technology processing server.

According to the provision of the Central Bank of the Russian Federation ”On the issuance of bank cards and transactions carried out using payment cards” dd. 24.12.2004 N 266-П, transactions using bank cards can be carried out by the card holder or a person authorized by them.

The exchange rate of the Central Bank of Russia is applied when paying for the products in foreign currency.

 

DELIVERY TERMS

Options, estimated delivery periods and the cost are shown in table:

 

Service Dispatch shedule Delivery shedule Cost per shipment
Expess shipping (EMS) 2-3 days 2-3 weeks $40 or €33
Standard shipping 2-3 days 3-4 weeks $10 or €8
Only Russia 2-3 days 3-4 weeks $5 or €4

 

 

The product is shipped not later than in three working days as of the payment on condition of ordering the product, which is available in the warehouse.  Updating of the availability of the products in the data base is done online.

Customized products are shipped within the period specified for each order.

Delivery period of the Products depends on the selected delivery method and the work of the post service.

Delivery cost of each Order is shown on the Web site on the last stage of the ordering.

Risk of accidental loss or damage of the Product is imposed on the Buyer as of the moment the Order is handed over to them. In case of a failure to deliver the Order, the Seller will compensate the Buyer with the prepaid cost of the Order and the cost of delivery in full after receiving the confirmation of the lost Order from the Delivery service.

 

ORDER PROCESSING TERMS

After checkout, not later than in 1 working day, we will send you a message with specification of the status of your order to the specified e-mail address.

Messages regarding the changes in the order status will be sent within 1 working days as of the moment of the order status change.

Additional questions regarding the order received through the personal account or sent to the e-mail address will be answered not later than in two working days.

Answers of the technical support service are provided within three working days.